These Terms govern your use of Nyxce Core. They are a draft for operational use—qualified legal counsel should review before you rely on them for binding commitments.
Last updated: May 23, 2026
Effective: May 23, 2026
Version 2026-05-23.1 · Draft document — not legal advice. Counsel review recommended before production launch.
By creating an account, accessing the Nyxce Core platform, or using our services, you agree to these Terms of Service and our Privacy Policy. If you use the service on behalf of a company or other entity, you represent that you have authority to bind that entity. If you do not agree, do not use the service.
Legal review required before production commitments.
Nyxce Core provides cloud software for AI-assisted business phone answering, call routing, lead capture, messaging, and related operations. The service is offered under the commercial name Nyxce Core. Legal entity name, registered address, and registration details: [Legal Entity Name], [Registered Address] — to be completed by counsel before binding use.
Workspace (or Tenant) means your organization’s isolated environment in the platform. User means an individual with login access. Caller means a person who contacts your business by phone or messaging through numbers you connect. AI Agent means the configurable automated assistant that handles conversations according to your settings. Customer Content means prompts, knowledge, recordings, transcripts, and data you or your callers provide.
You must be at least 18 years old and use the service for lawful business purposes. The service is not directed to children. You may not use the service if you are barred under applicable law or if your use would violate payment processor or telecommunications provider rules.
Nyxce Core helps businesses answer and manage phone and messaging interactions using AI and configurable workflows. Features may include inbound/outbound calling, transcripts, summaries, routing, WhatsApp or SMS where enabled, and integrations with third-party providers such as Twilio and OpenAI. We may update features with reasonable notice where practicable. The service is a business tool only—it does not provide legal, medical, financial, tax, immigration, or other regulated professional advice.
AI outputs may be inaccurate or incomplete. You are responsible for reviewing critical interactions and providing human handoff where required. You must comply with telecommunications, marketing, and privacy laws (including rules on robocalls, SMS consent, WhatsApp Business policies, and call recording) in every region where you operate numbers. Where recording is enabled, you are responsible for giving callers any notice or obtaining consent required by law. Nyxce Core may provide configurable announcements or settings, but compliance with local law remains your obligation.
You are responsible for: (a) accuracy of configuration, prompts, and routing rules; (b) your relationship with callers and your own privacy notices; (c) maintaining accurate account and billing information; (d) safeguarding credentials and API keys; (e) honoring do-not-call and consent records you maintain in the platform; and (f) ensuring your use does not harass, defraud, or unlawfully record individuals.
You may not use the service for unlawful, abusive, or high-risk prohibited activities, including illegal telemarketing, spam, impersonation of government agencies, distribution of malware, infringement of intellectual property, or processing of data you lack rights to use. We may suspend or terminate access for material breach or risk to the platform, other customers, or providers.
Paid plans are described on our pricing page and processed through Lemon Squeezy (or another payment provider we designate). Subscriptions renew automatically for the selected billing period unless cancelled through the provider’s customer portal. Prices may change with notice as required by law and your agreement with the payment provider. Taxes may apply. Usage limits (minutes, numbers, agents, etc.) are enforced per plan; overages or add-ons may be billed separately if offered.
You may cancel self-serve subscriptions through the Lemon Squeezy customer portal linked from your workspace billing settings. Cancellation stops future renewals; access may continue until the end of the paid period. Refunds are handled according to the payment provider’s policies and applicable law. Except where required by law, fees for partial periods or unused usage are non-refundable.
We retain rights in the platform, software, and branding. You retain rights in your Customer Content. You grant us a limited license to host, process, and transmit Customer Content solely to provide and improve the service, consistent with the Privacy Policy and our agreements with subprocessors. Feedback may be used without restriction.
Our Privacy Policy explains how we collect and use personal data. For caller data you cause to be processed through the service, you are typically the controller toward your callers and we act as a processor supporting your instructions, subject to applicable law and our role as provider of the platform.
We implement reasonable technical and organizational measures to protect the service. No system is perfectly secure. You must notify us promptly of unauthorized access to your account. Confidential information exchanged under a separate NDA or enterprise agreement prevails over this section to the extent of conflict.
We strive for reliable operation but do not guarantee uninterrupted or error-free service. Maintenance, provider outages, or force majeure may affect availability. Enterprise SLAs, if any, are set out in a separate written agreement.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY DECISION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NYXCE CORE AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE SERVICE IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (USD $100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.
You will defend and indemnify Nyxce Core against third-party claims arising from your Customer Content, your telecommunications or marketing practices, or your breach of these Terms, except to the extent caused by our gross negligence or willful misconduct.
These Terms are governed by the laws of [Governing Law Jurisdiction], without regard to conflict-of-law rules, except where mandatory consumer protections apply. Disputes will be resolved in the courts of [Forum Location], unless otherwise required by law or agreed in writing. You may also have rights under local law that cannot be waived by contract.
We may update these Terms by posting a new version with an updated effective date. Material changes will be communicated through the service or email where appropriate. Continued use after the effective date constitutes acceptance, except where law requires explicit consent.
Questions about these Terms: use the Contact page on our website or email legal@nyxcecore.com (placeholder). Security issues should be reported through the contact channels we publish for responsible disclosure.
If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign in connection with a merger or sale. These Terms and the Privacy Policy are the entire agreement regarding the service unless a signed enterprise agreement states otherwise.
