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Nyxce Core
Nyxce Core

Capacidades de la plataforma

Todo lo que el llamante oye y cada traspaso nace en tu panel—agentes, idiomas, conocimiento, enrutamiento y seguimiento—para que la cobertura se mantenga estable al crecer.

Live voice reception dashboard with call list and business hours.

Built for real operations

Nine capability groups—each focused on a business outcome, not a feature laundry list.

Banner mosaic of AI receptionist capability categories on a dark grid.
  • 24/7 AI voice answering with published schedules and knowledge-grounded greetings.

    Answering and voice reception

    24/7 coverage on schedules you publish, with greetings grounded in your knowledge base.

    Fewer silent rings and voicemail dead-ends.

  • Multilingual phone support with layered voice waveforms and language orbs.

    Multilingual conversations

    Enable English, Portuguese, and Spanish on the line when you are ready to rehearse each locale.

    Callers helped in the language they prefer.

  • Structured lead capture form with verified fields and CRM pipeline arrow.

    Lead intake and qualification

    Structured questions capture the fields your team needs before anyone calls back.

    Callbacks start with context, not guesswork.

  • Smart call routing with context handed off to a human teammate.

    Routing and human handoff

    Route by intent, urgency, or VIP rules—with context attached when humans take over.

    The right person gets the right call faster.

  • Call transcript and AI-generated summary cards on a dark workspace.

    Summaries, transcripts, and visibility

    Review what was said and decide faster from one workspace inbox.

    Less replaying voicemail and scattered notes.

  • Messaging thread linked to phone call context in one dashboard.

    WhatsApp support

    Extend trained policies to WhatsApp when your workspace and channel setup support it.

    Consistent follow-up across voice and messaging.

  • Outbound campaign and callback scheduling dashboard.

    Outbound, callbacks, and campaigns

    Run outbound calls and callbacks when telephony and compliance rules you configure allow them.

    Proactive reach-out without losing auditability.

  • Knowledge base documents feeding an AI agent for grounded phone answers.

    Knowledge base and FAQ training

    Ground answers in FAQs, policies, and notes your team maintains—not generic scripts.

    On-brand responses that escalate when unsure.

  • Trust and compliance control panel with audit and consent icons.

    Workspace, roles, and trust controls

    Roles, audit logs, consent, DNC, and recording policies you configure per workspace.

    Operational trust as you scale lines and teammates.

Trust

Governance built in

The same security themes from the home page—scoped for teams evaluating the full platform.

  • Workspace roles

    Owners, admins, and members with clear boundaries on who can change production settings.

  • Audit logs

    Trace configuration and sensitive operational changes for review and coaching.

  • Consent records

    Document caller consent and outreach permission where your programs require it.

  • DNC support

    Suppress numbers and honor do-not-contact lists in outbound workflows.

  • Recording policies

    Control whether calls are recorded and how long artifacts are retained.

  • Controlled knowledge

    Answers come from published content; the assistant escalates when policy is unclear.

For regulated industries, configure intake and routing with counsel—Nyxce Core does not provide legal or medical advice.

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